Support

Got a question? We don't bite.

Email

Write to us

For anything — questions, billing, cancellations, troubleshooting — email our support team and we'll get back to you.

support@viperstrategies.net

Discord

Open a ticket

Members can open a ticket in our private Discord server — Troubleshooting for technical help, Feature Requests for ideas. Access comes with your purchase.

Ticket sections: Troubleshooting · Feature Requests


FAQ

Frequently asked questions

Does this software work with all online casinos?

Yes. VIPER supports usage across all major online casino platforms — plus sweepstakes sites and roulette apps played on a PC. There is no limit to how many casinos you can use it with; the program is fully customizable to every online casino interface.

What are the system requirements?

Minimum — Windows 10 or later, 8 GB of RAM, and a 1920×1080 display. Recommended — a 2560×1440 display for the best experience. VIPER is fully compatible with Windows 10 and above.

How many built-in strategies are included?

VIPER comes preloaded with over 100 ready-to-use strategies designed for different playstyles and preferences — and both a Strategy Builder and the AI Wizard for building your own.

Can I create my own custom strategies?

Absolutely. You can build and save an unlimited number of custom strategies directly within the software — with the Viper Strategy Builder's drag-and-drop system, or by describing them to the AI Wizard. Members share, import, and export strategy builds in our private Discord community, and you can test any strategy with the simulator before playing.

Where can I find the user manual or documentation?

A dedicated PDF is available for every strategy in the Strategy Manager, plus step-by-step tutorial videos and setup guides.

How much does the software cost? Is there a one-time option?

All pricing and plan details are on the Purchase page. VIPER is available monthly or yearly, and both plans include everything. A one-time option — VIPER Day Credits, 24 hours of full access per activated credit — is coming soon.

Do you offer a free trial?

We do not currently offer a free trial. However, you may cancel at any time, no questions asked.

How do I cancel if I decide it's not for me?

You can cancel at any time; your account remains active until your current billing cycle ends. To cancel, simply email support@viperstrategies.net.

Is there a community I can join?

Yes. Our community is the private Discord server — once you own the software, you gain access for direct discussions, strategy sharing, updates, and support. You can also follow us on our official YouTube channel.

How can I suggest a new feature?

After gaining access to the product, open a ticket in the "Feature Requests" section of our Discord server to submit ideas or feedback for future updates.

What should I do if I encounter a problem or need troubleshooting help?

Open a support ticket through the "Troubleshooting" section of the Discord server, or email support@viperstrategies.net. Our team will help you resolve technical problems or report bugs.

What denominations can I use? Can I use $0.01, $0.10, etc.?

Because the software works on any online casino, all bet denominations offered by the casino are supported.

I'm older and not very tech-savvy. Is this easy to use?

Absolutely. The software is user-friendly, and we provide step-by-step tutorial videos, PDF guides, a private Discord community, and ticket-based customer support for personal assistance. You'll receive help quickly if you run into any confusion or issues.

How do I access the software after purchase?

Once your payment clears, you will receive a Welcome Email within 24 hours containing your download link, personalized login details, setup instructions, and everything you need to get started.

Do you have a phone app tracker for brick-and-mortar casinos?

Not yet — a mobile app is currently in development. All existing subscribers will receive access at no additional cost once it is released.

Can you tell me a joke?

The Viper made a bold gamble; said he'd bet it all on snake eyes. Long story short, he lost sight. (Ba-dum tss)

Play responsibly

VIPER is strategy and analysis software. It does not guarantee winnings, and no betting system overcomes the house edge. Only play with money you can afford to lose. 18+ only. If gambling stops feeling like a game, seek help at begambleaware.org.